Privacy Policy — How jilidemo Protects Your Data

1. Information We Collect

jilidemo collects personal information in order to operate the Platform safely, verify your identity, process financial transactions, and comply with our legal obligations. We collect information through three main channels: information you provide directly to us, information collected automatically as you use the Platform, and information received from trusted third-party sources.

The table below summarises the categories of personal data we collect and the primary purpose of each:

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where you voluntarily disclose such information in the context of a responsible gaming self-assessment or self-exclusion request, in which case it is used solely to protect your wellbeing.

2. How We Use Your Information

jilidemo processes your personal data on one or more of the following legal bases: (a) performance of the contract between you and jilidemo; (b) compliance with a legal obligation; (c) our legitimate interests in operating a safe and secure gaming platform; or (d) your explicit consent, which you may withdraw at any time.

The specific purposes for which we use your personal information include:

• Account management: Creating, maintaining, and securing your jilidemo account, including processing login requests, password resets, and profile updates.
• Identity and age verification: Fulfilling our Know Your Customer (KYC) obligations to confirm that all registered players are 18 years of age or older and are who they claim to be.
• Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard in BDT, and maintaining auditable transaction records.
• Customer support: Responding to queries, resolving disputes, investigating complaints, and maintaining records of correspondence for quality assurance purposes.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and fulfilling our duty of care to players.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other unlawful activity on the Platform.
• Platform improvement: Analysing usage data in aggregate and pseudonymised form to understand how players interact with the Platform, identify technical issues, and develop new features.
• Marketing communications: Sending promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and seasonal offers — but only where you have given your explicit consent. You may opt out of marketing communications at any time by contacting support@jilidemo or adjusting your account notification preferences.
• Legal compliance: Meeting our obligations under applicable laws and regulations, responding to lawful requests from courts, regulators, or law enforcement authorities, and maintaining records as required by financial crime legislation.

We do not use automated decision-making or profiling in any way that produces legal or similarly significant effects on your ability to use the Platform, except where required by our fraud detection or responsible gaming systems, in which case you have the right to request human review of any decision that affects your account.

3. Sharing and Disclosure of Data

jilidemo does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to handle it with the same standard of care that we apply internally.

The categories of third parties with whom we may share your personal data are:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and anti-money laundering (AML) service providers who assist us in verifying your identity documents and age.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games on the Platform. They do not receive your full identity or financial information.
• IT infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Professional advisors: Legal counsel, auditors, and accountants who are bound by confidentiality obligations and who access only the data necessary for their specific advisory function.
• Law enforcement and regulatory authorities: Where we are required by a court order, legal process, or a lawful request from a competent authority to disclose personal data, we will comply with that obligation and, where legally permitted, will notify you of the disclosure.

4. Cookies and Tracking Technologies

jilidemo uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform correctly, remember your preferences, maintain your login session, and gather analytical data that helps us improve the user experience. A cookie is a small text file placed on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session, remember your language preference, and enable core security features such as CSRF protection. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: These remember your preferences such as your preferred game category, display settings, and notification choices so that you do not need to re-enter them on each visit.
• Analytical cookies: These help us understand how players navigate the Platform, which pages are most visited, and where technical errors occur. We use pseudonymised data only; no directly identifiable information is included in analytical reports.
• Security cookies: These detect fraudulent behaviour, unusual login patterns, and suspicious transaction activity. They form a critical part of our platform integrity infrastructure.

jilidemo does not use third-party advertising or retargeting cookies. We do not allow external advertising networks to place cookies on the Platform or to track your browsing activity across other websites.

You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will prevent you from logging in or using the Platform normally. Removing functional cookies will reset your saved preferences on each visit.

5. Data Retention and Storage

jilidemo retains your personal data for as long as your account remains active and for such additional period as is required to fulfil legal, regulatory, and business obligations. The retention periods we apply to the main categories of personal data are as follows:

• Identity and KYC documents: Retained for a minimum of five years following account closure to comply with anti-money laundering legislation.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
• Account and profile data: Retained for the duration of the account plus three years following voluntary closure, or longer where required by law or ongoing investigations.
• Customer support communications: Retained for three years from the date of each interaction, for dispute resolution and quality assurance purposes.
• Marketing preferences and consent records: Retained for the duration of the account plus two years, as evidence of the consent basis for any marketing communications sent.
• Technical and usage logs: Retained for up to 13 months in identifiable form for security analysis, then aggregated and anonymised for longer-term trend analysis.

All personal data held by jilidemo is stored on servers that are secured with industry-standard physical and technical access controls. Data is encrypted both in transit (TLS 1.3) and at rest (AES-256). Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all internal access events are logged and audited.

At the end of the applicable retention period, personal data is either securely deleted or anonymised such that it can no longer be linked to any individual player.

6. Your Privacy Rights

As a user of the jilidemo Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or in writing to support@jilidemo. We will respond to all verifiable requests within 30 calendar days.

• Right of access: You have the right to request a copy of all personal data that jilidemo holds about you, together with information about how it is being used and on what legal basis.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. This right is subject to our legal retention obligations described in Section 5.
• Right to restriction of processing: You may ask us to pause processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have disputed.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have a broader right to object to processing based on our legitimate interests, which we will consider on a case-by-case basis.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

7. Data Security Measures

jilidemo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we apply recognised industry best practices across all systems and processes.

Our primary technical security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the jilidemo Platform.
• AES-256 encryption for all personal and financial data stored in our databases.
• Multi-factor authentication options for player accounts and mandatory multi-factor authentication for all internal staff accounts with access to personal data.
• Continuous automated monitoring for intrusion attempts, unusual access patterns, and data exfiltration signals.
• Regular third-party penetration testing of the Platform and underlying infrastructure.
• Strict role-based access controls ensuring that internal staff can access only the data necessary for their specific job function.
• Comprehensive audit logging of all internal access to personal data, with logs reviewed regularly by our security team.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilidemo will notify affected users without undue delay and will take immediate steps to contain the breach and mitigate any harm. We will also notify the relevant competent authority as required by applicable law.

You can also help protect your account by using a strong and unique password, enabling any two-factor authentication options available in your account settings, and logging out of the Platform when using a shared device. If you believe your account may have been compromised, contact us immediately at support@jilidemo.

8. Updates to This Privacy Policy

jilidemo reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The date at the top of this page indicates when the current version was last revised. We will not make changes that materially reduce your privacy rights without providing advance notice.

Where a change is material — for example, a change in the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered users by email to the address on file at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a concern about how jilidemo handles your personal data, please contact our dedicated data support team:

• Email: support@jilidemo
• Live Chat: Available 24 hours a day, 7 days a week via the jilidemo Platform — average response time under 2 minutes.
• Response time for written privacy requests: Within 30 calendar days of receipt of a verifiable request.