Responsible Gaming at jilidemo

1. Age Restriction — 18+ Only

jilidemo operates a strict minimum age policy. No person under the age of 18 is permitted to register an account, deposit funds, place bets, or participate in any game or promotion on the Platform. This policy is non-negotiable and applies equally to all users regardless of location, device, or method of access.

We strongly encourage parents and guardians in Bangladesh and elsewhere to make use of parental-control software to prevent minors from accessing online gambling platforms. If you believe a person under 18 has gained access to a jilidemo account, please contact us immediately at support@jilidemo so we can investigate and take appropriate action.

Every new account on jilidemo must complete identity verification (KYC) before withdrawals are processed. During this process, players are required to submit a valid national ID card, passport, or birth certificate confirming their date of birth. Any account where age cannot be verified will be suspended pending the submission of satisfactory documentation.

2. Safe Gambling Principles

Responsible gaming at jilidemo starts with a clear understanding of what healthy gambling looks like. Gambling should always be treated as paid-for entertainment — in the same way you might budget for a cinema trip or a meal out — not as a way to earn income, recover financial losses, or escape from stress or anxiety.

The following principles form the foundation of the responsible gaming approach we promote to all players on our Platform:

• Set a budget before you play. Decide in advance how much money you are comfortable spending in a given session or week. Only gamble with funds you can afford to lose entirely, and never use money allocated for essential expenses such as rent, groceries, utilities, or loan repayments.
• Treat losses as the cost of entertainment. Winning is never guaranteed. Every game on jilidemo — whether cricket betting, live casino, or slots — has a built-in house edge. Accept that losing your session budget is a normal and expected outcome.
• Do not chase losses. If you reach your session limit, stop playing. The urge to win back money you have already lost is one of the most common warning signs of problem gambling. Increasing your bets to recover losses invariably makes the situation worse.
• Take regular breaks. Long, uninterrupted sessions reduce your ability to make clear decisions. Use our in-built session reminder tool to ensure you step away from the Platform at regular intervals.
• Never gamble under the influence. Alcohol, certain medications, and emotional distress all impair judgement. Gambling while in any of these states significantly increases the risk of losing more than you intended.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. If you find yourself cancelling social plans or neglecting hobbies in favour of gambling, that is a signal to pause and reflect.

3. Player Protection Tools

jilidemo provides every registered player with a comprehensive suite of protection tools, available directly through your account settings. These tools are free to use, take effect promptly, and can be adjusted or escalated at any time. We actively encourage all players to engage with these features as a matter of routine, not just in a crisis.

All of the tools above can be activated from the Responsible Gaming section of your jilidemo account settings. If you have difficulty locating the settings or would prefer to have a limit or exclusion applied by our support team, contact us via live chat or email at support@jilidemo and we will action your request within one hour.

4. Deposit and Spend Limits

One of the most effective ways to keep your gambling within budget is to set a deposit limit before you start playing. jilidemo offers flexible deposit limit controls in BDT that let you cap the total amount you can add to your account over a defined rolling period.

The deposit limit options available on the Platform are as follows:

• Daily deposit limit: Caps the total BDT you can deposit within any rolling 24-hour period. Once the limit is reached, further deposits are blocked until the 24-hour window resets.
• Weekly deposit limit: Caps deposits over a rolling 7-day period, giving you broader control if your gambling activity is spread across multiple sessions in a week.
• Monthly deposit limit: The most powerful budget tool — sets a hard ceiling on how much you can deposit in any rolling 30-day period, ideal for players who want to manage gambling as a fixed monthly entertainment expense.

Deposit limits can be set to any amount in BDT that you choose, including amounts as low as ৳500 per day if that is what suits your budget. There is no minimum limit; you are free to set whatever figure gives you confidence that your spending remains affordable.

In addition to deposit limits, you can also set a loss limit, which caps the total amount you can lose from your account balance over a given period, and a wager limit, which caps the total amount staked across all bets placed. Both of these tools are available in your account settings alongside deposit limits and work on the same immediate-reduction, delayed-increase principle.

5. Time-Out and Cooling-Off Periods

A time-out is a short-term break from the jilidemo Platform. It is the right tool to use when you feel you need a pause — perhaps you have had a frustrating session, you feel you are spending more time than intended, or you simply want a clear head before deciding whether to continue playing.

jilidemo offers the following time-out durations:

• 24 hours: A one-day break, ideal for managing an impulsive urge to continue playing after a losing session.
• 7 days: A one-week cooling-off period, suitable for players who recognise they have been spending more time or money than they planned over the course of a week.
• 30 days: A one-month pause, which gives you meaningful distance from the Platform to reassess your relationship with gambling without committing to a long-term exclusion.

During any active time-out period, your jilidemo account will be suspended for all gaming activity. You will not be able to log in to place bets, play casino games, or access your account balance for wagering purposes. Existing funds in your account remain safe and withdrawals can still be requested by contacting support@jilidemo directly during a time-out.

You will also be opted out of all promotional and marketing communications for the duration of the time-out. We will not send you bonus offers, reload promotions, or game launch notifications while your cooling-off period is active.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The suspension takes effect within minutes. Alternatively, contact our live chat team and they will apply the time-out on your behalf immediately.

6. Self-Exclusion Programme

Self-exclusion is a formal, long-term commitment to stop gambling on jilidemo. It is the appropriate tool when you recognise that gambling is causing you harm — financially, emotionally, or in your relationships — and you need a firm, enforceable boundary to help you stop.

jilidemo takes self-exclusion requests with the utmost seriousness. When you self-exclude, we take the following actions within one hour of your request:

1. 1
   Account Suspension Your jilidemo account is suspended for all gaming activity. You will not be able to log in, place bets, access any game, or participate in any promotion for the full duration of your chosen exclusion period.
2. 2
   Marketing Opt-Out You are immediately removed from all marketing lists. You will not receive emails, SMS messages, push notifications, or any other promotional communication from jilidemo for the duration of your exclusion — or permanently if you choose a permanent exclusion.
3. 3
   Funds Safeguarding Any remaining balance in your account is held securely. You may request a full withdrawal of your balance at any time during your self-exclusion period by contacting support@jilidemo. Withdrawal requests submitted by self-excluded players are prioritised and processed within 24 hours.
4. 4
   Confirmation and Resources We send you a written confirmation of your self-exclusion by email, along with contact details for professional support organisations that can help you address problem gambling. You are not alone, and help is available.
5. 5
   Reinstatement Process (Timed Exclusions Only) When a timed self-exclusion period expires, your account is NOT automatically reactivated. You must submit a written reinstatement request, which is followed by a mandatory 24-hour reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.

Available self-exclusion durations are: 6 months, 1 year, 2 years, 5 years, and permanent. To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat at any hour of the day. If you choose to contact support, state clearly that you wish to self-exclude and your preferred duration — no further justification is required.

7. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects people of all backgrounds, income levels, and ages across Bangladesh and beyond. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm.

Ask yourself honestly whether any of the following statements apply to you:

If you recognise yourself in two or more of the statements above, we strongly encourage you to use one of the player protection tools described in Section 3 right away — and to consider reaching out to a support organisation as described in Section 8. Acknowledging the problem is the hardest and most important step; the tools and help you need are already in place.

8. Getting Help and Support

If you believe that gambling is becoming a problem for you or for someone you care about, jilidemo urges you to seek help promptly. There is no shame in asking for support — it is a sign of strength and self-awareness, and early intervention makes a significant difference to outcomes.

The following options are available to you:

• Contact jilidemo Support: Our responsible gaming team is available 24 hours a day, 7 days a week via live chat on the Platform. You can also email us at support@jilidemo. Tell us what you are experiencing and we will help you activate the appropriate protection tools immediately — no questions, no pressure, no judgement.
• Speak to someone you trust: Sharing your concerns with a family member, close friend, or colleague can reduce the isolation that often accompanies problem gambling. Having a trusted person aware of your situation also provides an additional layer of external accountability.
• Seek professional counselling: Mental health professionals and counsellors trained in behavioural addictions can provide structured, confidential support tailored to your specific situation. In Bangladesh, mental health services are available through public hospitals in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities, as well as through private clinics.
• National Mental Health Helpline: Bangladesh operates a national mental health helpline that provides free, confidential support for a range of mental health concerns, including gambling-related stress and addiction. Reach out through your local healthcare provider for current contact details.
• Support for family members: If a family member's gambling is affecting your household, dedicated support is available for those close to someone with a gambling problem. You do not need to be the person gambling to seek help — the impact on families is well recognised and support is available for you too.

To summarise the steps you can take right now if you are concerned about your gambling:

1. 1
   Log in to jilidemo and open Account Settings → Responsible Gaming Set a deposit limit, activate a time-out, or request self-exclusion directly. Changes take effect promptly — reductions are immediate.
2. 2
   Contact our support team if you need guidance Use the live chat button on the Platform or email support@jilidemo. State that you have a responsible gaming concern and our team will prioritise your request.
3. 3
   Talk to someone you trust Share what you are going through with a family member or close friend. External awareness and support significantly improve outcomes.
4. 4
   Seek professional help if the concern is serious Contact a mental health professional or counsellor in your city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Help is closer than you think.